Shipping, Return and Refund Policy.
- Orders made before 4pm daily will be shipped on the same day except Sunday.
- No shipping on Sunday.
- Orders made from Peninsular Malaysia will take 1-3 days to arrive.
- Orders made from East Malaysia will take 3-5 days to arrive.
- You have up to 3 days upon receiving shipment to return items purchased on oneplustwo.my
- Return can only be made if your orders’ defects were caused by OnePlusTwo.
- Proof of any defects for return must be in a form of video upon receiving your order.
- Orders must be returned by mail only.
- Returned item(s) must be in new and unused condition with the original tags still attached.
- Hygiene related products (socks, and undergarments) strictly cannot be returned due to our hygiene policy.
- Once your order is received and inspected, we will proceed to take
- Shipping charges (including return orders) are non-refundable.
- Allow 3-5 business days for your orders to be processed.
- Refund can be made only for non- exchangeable orders due to products’ stock out.
- Your refund process will take about 3-5 days to be completed.
ANY ENQUIRIES AND FEEDBACKS:
- Directly contact us at firstname.lastname@example.org
All sales are final.
YOU KNOW WHAT I’M SAYIN’
Frequent returns or unusual pattern/ activity will be flagged in our system.
If we notice that our return and refund policy is being abused, we may cancel or refuse future orders and cancellation requests.